Frequently Asked Questions

We’ve answered a few of our most commonly asked questions below. If your question isn’t answered here, feel free to give us a call or send us an email and we’ll get back to you as soon as possible.

Services

Of course. We offer a variety of additional services for our clients. Copywriting, photography, videography, illustration, and image library sourcing.

Yes! While we do not print in-house we have relationships with many local printers. We can take care of everything from quotes to press checks. Check out our project management page for more information.

Find out more Project Management Brisbane

Absolutely. Business card design is something we offer as part of our logo design packages, or as a standalone service. All we require is the content you’d like to include, and we’ll do the rest! We also offer other stationery design including letterheads, with compliments slips, notepads, and more.

EXPLORE OUR SERVICES

Getting started

While we do have clients we work with locally, we also have many clients both around Australia and internationally from Sydney to Saskatoon. We can communicate with you in whatever way suits you best, whether that’s by phone, in person, via email, or Skype. Don’t be shy! Send us a message via our contact form today.

This will change from project to project. For a typical graphic design / website project the steps are as follows:

Initial discussion (via phone or in person)
Quote
Approval of quote + 50% deposit for anyone that does not hold an account
Concept
Concept feedback (via our proofing system or in person)
Concept approval
Project build
Feedback / authors corrections
Approval
Final file prep
Print

You can send them via our upload service, email, in person, or by post on a USB.

Need to send a file? Visit our WeTransfer page

We will certainly try! We will need to have a full brief, be supplied all content (including text, imagery, and specifications) in order to make a start. As soon as we know the full scope of work, we can guarantee a timeline from our end before starting any graphic design or website design project. We don’t make promises we can’t keep. This timeline will be heavily dependant on client turnaround times (supplying us with project feedback), but we will be very detailed about what you need to do and when you need to do it.

It really depends on the project. A simple single page wordpress website design or landing page can be completed in 1-2 weeks. A complex site with multiple pages, functionality and imagery that needs to be created can take anywhere up to 4-8 weeks. If you have a specific timeline you need to work towards, please let us know and we will be as flexible as possible.

Billing

We put a quote together specifically tailored to your project requirements, based on the brief supplied, as well as any questions we ask. This means that you know exactly how much your project will cost. We include a certain amount of authors corrections to make sure you are 100% happy with your project before it’s finalised. If this time is used up, we always let you know well ahead of time. Any additional authors are charged at our regular hourly rate. Our quotes are usually pretty spot on with our quotes (we’ve been doing this a long time!), and unless the brief changes, or there are extensive authors corrections, our projects usually come in at the quoted price.

We itemise every part of each project clearly in the quote you receive. There will be changes included in this quote. Anything above and beyond this will be charged in 15 minute increments, and we will let you know before starting any additional work.

Yes! All invoices can be paid via credit card or bank transfer.

Once the final invoice balance is paid, all copyright passes to you, the client! Many studios don’t release working files as part of their graphic design proposals, but we believe that if you’ve paid for work you should own it. You’re more than welcome to come back to us at any time to make edits to your projects. If you let us know exactly what you need, we can quote accordingly before proceeding.

Technical

It depends on what kind of project the image for. You can be much more forgiving using low resolutions digitally, but print jobs take no prisoners. Resolution should be at least 300dpi (dots per inch). It can be hard to tell the quality of an image without software like Photoshop, but there is one element you can check to determine if an image may be suitable. Take a look at the size of your files, if there are 1MB and over, there is a good chance they will be fine for print. If your image is less than 250kb, it will only be suitable for use on screen.

If you have any doubts feel free to send the images through and we can check for you.

Offset printing involves the creation of plates on which ink is transferred to paper. It uses CMYK inks as well as special Pantone inks. Digital is ideal for short runs of print, as individual plates do not need to be set up. It is limited to printing CMYK, but there is much less time involved to set up and print. What is the best option for you? Give us call today and we can recommend the best option for your specific project.

A variety of elements can effect the way colours are portrayed on screen. These include your brightness and contrast settings, colour synchronisation, and more. Screens display colour in RGB (Red, Green, Blue) which is made up of light. This allows for bright, neon colours to be created. When we print something, it is converted to CMYK (Cyan, Magenta, Yellow, Black). If this conversion is not made properly, there can be major differences in how the final colour is portrayed. If you require a special kind of ink (eg. metallic gold, neon yellow, gunmetal grey) let us know as we can tailor a print quote to suit.

All files are built with the Adobe Suite. We can package up these documents and supply you with complete files via  large file transfer or USB (if supplied). In order to edit the documents you will need access to the Adobe Suite. We can make edits for you, but will need to put together an updated quote to do so.

We keep all designs on file for a period of 1 year. If you would like to receive final versions of your files to keep on record, please send us an email or give us a call.

If you need it, Ignition offers quarterly maintenance packages to keep your website up to date. These packages include a quarterly back up of your website, as well as updates to the Wordpress core files, themes, plugins — basically everything that needs updates to keep your website running smoothly! It’s important to keep your website up to date to ensure there is no disruption to your site’s content, functionality or security.