Common questions

Services

Of course. We offer a variety of additional services for our clients. Copywriting, photography, videography, illustration, and image library sourcing.

Yes! While we do not print in-house we have relationships with many local printers. We can take care of everything from quotes to press checks. Check out our print management page for more information.

Getting started

While we do have clients we work with locally, we also have many clients both around Australia and internationally from Sydney to Saskatoon. We can communicate with you in whatever way suits you best, whether that’s by phone, in person, via email, or Skype. Don’t be shy! Send us a message via our contact form today.

This will change from project to project. For a typical graphic design / website project the steps are as follows:

Initial discussion (via phone or in person)
Quote
Approval of quote + 50% deposit for anyone that does not hold an account
Concept
Concept feedback (via our proofing system or in person)
Concept approval
Project build
Feedback / authors corrections
Approval
Final file prep
Print

You can send them via our upload service, email, in person, or by post on a USB.

Billing

We itemise every part of each project clearly in the quote you receive. There will be changes included in this quote. Anything above and beyond this will be charged in 15 minute increments, and we will let you know before starting any additional work.

Yes! Let us know if you would like to pay by credit card and we will send you a seperate invoice via PayPal.

Technical

It depends on what kind of project the image for. You can be much more forgiving using low resolutions digitally, but print jobs take no prisoners. Resolution should be at least 300dpi (dots per inch). It can be hard to tell the quality of an image without software like Photoshop, but there is one element you can check to determine if an image may be suitable. Take a look at the size of your files, if there are 1MB and over, there is a good chance they will be fine for print. If your image is less than 250kb, it will only be suitable for use on screen.

If you have any doubts feel free to send the images through and we can check for you.

Offset printing involves the creation of plates on which ink is transferred to paper. It uses CMYK inks as well as special Pantone inks. Digital is ideal for short runs of print, as individual plates do not need to be set up. It is limited to printing CMYK, but there is much less time involved to set up and print. What is the best option for you? Give us call today and we can recommend the best option for your specific project.

A variety of elements can effect the way colours are portrayed on screen. These include your brightness and contrast settings, colour synchronisation, and more. Screens display colour in RGB (Red, Green, Blue) which is made up of light. This allows for bright, neon colours to be created. When we print something, it is converted to CMYK (Cyan, Magenta, Yellow, Black). If this conversion is not made properly, there can be major differences in how the final colour is portrayed. If you require a special kind of ink (eg. metallic gold, neon yellow, gunmetal grey) let us know as we can tailor a print quote to suit.

All files are built with the Adobe Suite. We can package up these documents and supply you with complete files via CD, large file transfer, or USB (if supplied). In order to edit the documents you will need access to the Adobe Suite. We can make edits for you, but will need to put together an updated quote to do so.

We keep all designs on file for a period of 1 year. If you would like to receive final versions of your files to keep on record, please send us an email or give us a call.